Recent Water Damage Posts

Tips for Filing an Insurance Claim for Water Damage

7/24/2019 (Permalink)

Something to Know:

Every insurance policy is different. Therefore, what will be covered may only be determined by reading your policy or calling your insurance agent/insurance company to have them determine coverage. 

Knowledge is Power:

Be sure you know who your insurance company is and how to contact them. You may want to list the phone number for your insurance company on your refrigerator for easy access. You could also add your insurance company's 24-hour emergency contact number to your cell phone to have ready at all times. You never know when this information is going to be important. 

Stay Calm:

This experience can be upsetting. It's important to stay calm when you are talking to your insurance company so they can ask all the essential questions to set up your claim and get the ball rolling. 

Take Pictures:

Document the situation every step of the way to help your insurance company understand the full extent of the damage. Take pictures of every room that sustained damage, structural materials affected and personal items. These pictures will help your adjuster understand the full picture of what happened and what will be involved in restoring your house and the contents affected.

Ask Questions:

Resolving the water damage issue can be very confusing. Feel free to ask as many questions as you can think of to your insurance company so that you understand what will happen next every step of the way. It's important to know what your roles are and what your insurance company will be doing for you.

Use a company with IICRC Certified Technicians:

While there are many companies that may be willing to help you clean up from your water damage, it is important to utilize a company that has technicians who have been trained to properly perform mitigation. SERVPRO of Southwest Lubbock prides itself on the fact that our technicians are IICRC certified. Our technicians go through on-the-job training and complete IICRC training so that we can keep up with the latest techniques and technologies to dry your home out quickly to eliminate further damage. Education and training is very important to satisfying our customers. http://www.IICRC.org/education-certification/ 

Water Damage is NOT a DIY Job

7/11/2019 (Permalink)

Water damage is NOT a DIY job.

Despite the magazines, television shows, and Internet articles that may have you thinking otherwise, water damage restoration is a job that should only be performed by certified professionals. SERVPRO® of Southwest Lubbock’s technicians not only have the know-how to get the job done right, but they also have the specialized tools needed to thoroughly dry your home, preventing further damage and even mold.

Additional benefits of hiring a professional water damage restoration company:

  1. Health Hazards: Depending on the source of the water damage, safety can become a concern. There are three varying degrees of water damage, ranging from clean water to black water, each more hazardous than the next. Black water, the most dangerous of the three, is water that has come into contact with fecal matter, a haven for harmful bacteria and disease-causing pathogens.
  2. Hidden Damage: Water damage is not always obvious. Sometimes it is found inside walls and under flooring. If you attempt a DIY restoration and fail to diagnose hidden damage, the resulting issues could be extreme…and expensive.
  3. Peace of Mind: Hiring a professional restoration company gives you the peace of mind knowing you have done everything in your power to rectify the situation.

Pipe Burst? How to avoid it

7/10/2019 (Permalink)

How to avoid burst pipes in the winter time.

You’ve just parked your car in sub-freezing temperatures, and you can’t wait to warm up. You get home and get ready to hop into a warm shower. You turn the knob, and nothing comes out. Your pipes are frozen. When you have problems with your pipes, it can be heart stopping. Your mind will immediately turn towards the potential bills, possible flooding, and the amount of time repairs will take. Burst pipes are one of the most common causes of water damage and you should know how to protect your home.

Protect your pipes from the cold

When temperatures fall below freezing, your pipes could be in trouble. Water expands as it freezes, and your pipes contract when they get cold. This combination of events can be detrimental to your home. Once your pipes burst, all you can do is deal with the damage. The only way to mitigate the effects is to take preventative action. Check out these tips!

  1. In extreme temperatures, keep at least one of your faucets on. You don’t need to turn it on full force, but a nice steady drip will keep water flowing through your pipes and prevent freezing.
  2. Pipes located along outside walls and windows are at a much greater risk of freezing. Make sure that you direct heat to these areas when possible. Open your basement door and any closets that might house pipes so that heat can reach them. Open the cabinets in your kitchen to allow warm air to reach these important pipes.
  3. Seal any leaks that allow cold air to seep into your home. Use weather stripping or plastic on windows and doors to add insulation.
  4. You may need to raise the temperature in your home. Turn your ceiling fans on reverse to help push warm air back down to the coldest parts of your house.
  5. Consider purchasing heat tape from your local home improvement store. You can place it on your pipes without professional help and it will aid you in preventing cracks in your pipes.
  6. Before winter weather sets in, make a habit of disconnecting all outdoor hoses. This will allow pipes to completely drain so that there isn’t excess water hanging around when freezing temperatures hit.
  7. Don’t let your heat drop below 55 degrees. If you’re going out of town, make sure you plan ahead so you don’t return to a flooded basement.

Five things you need to know about water damage

7/7/2019 (Permalink)

5 things you need to know about water damage

You've seen the signs - a soft spot in the wall here, a strange splotch of color there. Signs of water damage can pop up at any time in your home and they're not something you want to ignore. Water damage can lead to foundation damage and subsidence, but can also pose a health concern to the people in your home, too. This type of damage can be serious business, oftentimes. With that in mind, let's take a look at five things you need to know when dealing with water damage in your house.

You're not always going to see it - You've made it through the worst of it and several inches of water have drained out of your home. After a few days of airing and drying out, you feel as if your house is almost back to normal. Chances are, however, it's not. Signs of such damage are not always apparent- mold, rot, decay, and structural damage can be happening below the surface, without you even being aware of it. Even visual signs of mold may not be present.

It's not just about property damage - To put it plainly, water damage can be a health risk. Once mold is airborne it can damage the respiratory system of anyone in a house, but especially children and the elderly. Taking care of damage from water in your home is not just about keeping up your property- it's about preserving the health of your family and loved ones, too.

You want to catch it early - Water damage spreads, and what was once a small spot of damage can quickly escalate into a much larger issue. If you suspect that there has been damage from water to your home, even on a small scale, it might be best to get a damage survey done by a professional who can quickly assess your problem and take steps to reverse damage as early in its progress as possible.

The source won't always be obvious - Short of having an all-out flood in your home, there are still several "smaller" events that can cause water damage to your home, including faulty pipes, cracks in the foundation, and even the lightest rain.

It takes professionals to fix it - Fixing water damage in your home is not a DIY project. Due to some of the severe after-effects of water damage, including health risks, it's always best to have the professionals take on your water damage repair. A restoration expert can survey the damage and give you an estimate of the work and cost you're looking at, allowing you to get a thorough picture of what you need to do to get your home safe and sound once again.

24 Hour Emergency Water Damage Service

6/12/2019 (Permalink)

Water damage can not only be detrimental to the value of your items and household but can be dangerous to your health as time goes on. When working with water in the wrong places, it is crucial for a fast, professional response.

Damage can come from a variety of places, including storms and natural disasters, bursting pipes, issues with plumbing, faulty household appliances, and HVAC issues.

SERVPRO®’s industry knowledge and tools can lessen damage, prevent further damage, and reduce cleanup cost. And, with our 24/7 response time, messes are attended to immediately.

Through psychometrics, our experts can work to restore your values to their former condition. “DryBook” is a proprietary tool developed by SERVPRO® to make sure the process is going correctly. It provides real-time documentation and updates on the drying process and helps ensure industry drying requirements are met.

To help lessen the overwhelming feeling that comes with fire damage, we offer a Contents Claim Inventory Service (CCIS). This service provides a detailed list of belongings to provide a preloss list, better information to settle claims, and peace of mind.

We also provide electronic cleanup, document drying, contents restoration, and move-outs/pack-outs. After completed restoration, we will work with you to return all belongings to their original place.

Emergencies can bring some of the biggest inconveniences. We at SERVPRO® of Southwest Lubbock are here to help take on the burden and bring your area of water damage back to life and make it “Like it never even happened."

Summer Storm Cleanup

6/12/2019 (Permalink)

Sometimes your summer plans don’t always go…well, as planned. Picture this: it is Memorial Day weekend and some family and friends are in town for a cookout at your house. But suddenly, summer storms hit. Damaging storms can affect everything from your carpets and hard wood floors to producing mold and odors that nobody wants.

But, have no fear, SERVPRO® of Southwest Lubbock is here! SERVPRO® of Southwest Lubbock is your 24-hour storm restoration company. Day or night, SERVPRO®’s team will assist immediately in storm restoration and make sure your Memorial Day plans go as smooth as possible without any sign of summer storm damage “Like it never even happened."

SERVPRO® of Southwest Lubbock cares about your safety. So, if summer storms do occur, always ask yourself these questions: Is it safe to stay in the house? Are there any electrical or "slip and fall" hazards? Is this activity safe to perform? And remember that objects soaked in water can be very heavy. Be CAREFUL.

Need tips for how to handle summer storm damage? There are a few reminders that you can do yourself while SERVPRO® of Southwest Lubbock is on their way:

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Turn air conditioning on for maximum drying in summer.
  • Gather loose items from floors.

For any disaster, let SERVPRO® of Southwest Lubbock be your go-to clean up/restoration company and have the summer of a lifetime!

 Have A Water Damage Emergency? Call (806) 780-6311

Basement Flooding Clean Up & Restoration

6/7/2019 (Permalink)

Out in West Texas, you never know what you can expect when it comes to weather. Each day is different! Unexpected basement flooding may occur and SERVPRO® of Southwest Lubbock is here to save the day. SERVPRO® provides expert clean up and restoration for your floors.

Hard floors, such as tile and wood, are most prominent in a home nowadays. The only downside is the extreme danger when these floors get damaged. At first glance, these damages may not be as apparent. Overtime, however, the water can soak into the soil and create build up which results in more damage.

Every water disaster is different. There is no telling on what a “typical” flooding damage looks like. Our team works together to inspect and assess damage as quick as possible. After doing this, we begin the water removal/extraction process. This entails using powerful pumps and truck-mounted vacuum units to quickly remove hundreds or thousands of gallons of water from your property. Then, we will dry and dehumidify the water damage by checking the moisture levels to monitor the drying process. Once cleaning begins, odor removal and deodorization is vital. Depending on the scenario, we may use antimicrobial, antibacterial, or disinfectant treatments to clean your property. Restoration is the final step of the cleaning process. This means we restore your home to its pre-water damage condition. Restoration may involve minor repairs such as replacing your floors or major repairs such as reconstruction to multiple areas in your home.

Our water removal and cleanup process also provides validation and documentation that your property is dry giving you peace of mind for the future. SERVPRO® is faster to any size disaster, highly trained in water damage restoration, and we use advanced drying equipment.

Need Professional Cleaning? Call your local SERVPRO® today at (806) 780-6311 to make it "Like it never even happened." 

Drying A Water Damage

10/17/2018 (Permalink)

Did you know there is actually a science behind the process of drying? Having the knowledge of psychrometrics is essential to restoring a water-damaged structure to its former condition. While your initial reaction may be to grab a few towels to mop up the mess and place a few fans or two around the damaged area, this can actually lead to secondary damages like mold. Our SERVPRO professionals are trained in the science of drying and follow strict industry-approved standards to help lower the chances of any of these secondary damages. If your business suffers a water damage, we will:

  • Inspect the building to detect every component that is wet to help prevent secondary damage from happening.
  • Measure how much moisture is in wet material and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment. 

What exactly does it mean to help "speed up Mother Nature?" A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material-but only if the air is, indeed, drier. 

The only problem is, nature often takes too long and secondary damages may occur while the building is drying out. 

SERVPRO of Park Cities Professionals have the tools and equipment to help Mother Nature along, including equipment to hep dry hardwood floors, tough-to-reach spaces inside walls, and much more. We also use state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business. 

It's not only the equipment, but the technology too. SERVPRO has developed DryBook, a proprietary tool that provides real-time documentation and updates on the drying process and helps ensure industry drying requirements are met. With DryBook Mobile, you have the ability to know exactly where your property is in the drying process. 

The bottom line? SERVPRO of Southwest Lubbock professionals have the training and equipment to help make water damage "Like it never even happened." Call us anytime at 806-780-6311!

How does a water damage happen?

8/2/2018 (Permalink)

When water rushes in, it rushes with vengeance. Water damage occurs when excess water floods into areas where it shouldn’t be. So, how does water flooding in a home happen? It could be caused by problems like these:

  • Storms and natural disasters
  • Bursting pipes
  • Issues with plumbing
  • Faulty household appliances
  • HVAC issues

If your house has been flooded, start by asking yourself if it’s safe to stay in the house. If so, then start on these steps:

  • Remove excess water by mopping and blotting.
  • Remove and prop up wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and carpeting
  • Turn AC on for maximum drying in the summer
  • Remove colored rugs from wet carpeting
  • Remove art objects to a safe and dry place
  • Gather loose items from the floor

Be sure you use caution and do not use any household appliances and stay out of rooms where ceilings are sagging. Your safety is most important! Your SERVPRO® of Southwest Lubbock team will head out to inspect your house and start restoring your belongings. If you have a water emergency don’t hesitate to call us at 806-780-6311.

Lubbock 24 Hour Emergency Water Damage Service

7/3/2018 (Permalink)

SERVPRO of Southwest Lubbock provides 24 hour fire and water damage restoration service in West Texas.

SERVPRO of Southwest Lubbock is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (806) 780-6311

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Southwest Lubbock has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Southwest Lubbock

SERVPRO of Southwest Lubbock specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew

Our Certifications

Faster to your West Texas Water Damage Event

7/3/2018 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Southwest Lubbock provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Southwest Lubbock arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (806) 780-6311

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Southwest Lubbock

SERVPRO of Southwest Lubbock specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew

Our Certifications and Training

Water Damage

6/18/2018 (Permalink)

Water Damage

Water damage happens without warning and quickly becomes overwhelming to deal with. You’re not just worried about furniture or carpets we know you’re also worried about what can’t be replaced, like photographs and documents. But SERVPRO ® of Southwest Lubbock has caring and empathetic experts who will help guide you and restore your home and belongings.

We take great care of what is yours and want to do our absolute best in reviving your belongings. We offer many cleaning options depending on the item and damage severity. For example, with electronics we start by cleaning the exterior to prevent further damage and once all cleaning is done trained electricians inspect the device.

We also have a special process for sentimental, irreplaceable items. Depending on the type of documents and the level of water damage, we have five options for restoration: Air Drying, Dehumidification, Freezer Drying, Vacuum Freeze Drying and Vacuum Thermal Drying.

            Our professionals at SERVPRO® of Southwest Lubbock understand the stress of dealing with water damage, but we are here 24/7 to help you restore your home. “Like it never even happened.”

A Timeline for Water Damage

6/12/2018 (Permalink)

A Timeline for Water Damage

Whether it’s flooding or appliance malfunction, we know how damaging high amounts of water can be to our homes. But what really happens when water decides to invite itself in? Here’s a timeline for what effects water has on our belongings.

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Furniture begins to swell and crack.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Furniture warps and shows signs of mold.
  • Wood flooring swells and warps

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.

But SERVPRO ® of Southwest Lubbock is faster than any disaster, whether it’s been three seconds or three days we will work to make your house feel like home again. For more information about the effects of water visit www.SERVPROsouthwestlubbock.com.

Floods: What You Should Keep in Mind

9/15/2017 (Permalink)

With the recent devastation caused by Hurricanes Harvey and Irma, it has most of us thinking about what we would do if were in the situation that we needed to evacuate our homes because a hurricane was hitting our streets. What would we do if we came home and our house had been destroyed by flooding? What would we do if we suddenly have no clothes, food, or any of the appliances that we’ve come so accustomed to using?

After any water damage situation, your primary focus should be safety first:

  • Is it safe to stay in the house?
  • Electrical and “slip and fall” hazards are some of the most prevalent concerns.
  • Only do activities safe for you to perform
  • Wet materials can be VERY heavy. Be careful!

Our staff is highly trained in property damage restoration. We are water removal and cleanup specialists and are ready to service your Lubbock home when flooding or water leaks cause water damage. We quickly dry your property using state-of-the-art water removal equipment and advanced drying techniques, documenting the drying process to make sure your property is dry and the job is done right.

SERVPRO® of Southwest Lubbock specializes in restoring contents damaged water. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including the following:

Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.

Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.

Spray and Wipe -Effective for items that can’t withstand wet cleaning.

Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.

Abrasive Cleaning - Involves agitation of the surface being cleaned.

Immersion Cleaning - Contents are dipped into a bath of the cleaning product.

We can’t imagine what the people in the Houston area along with the entire state of Florida are going through – but we want to help. Though the storms are over, donations are still needed. Please text HARVEY to 90999 to donate to the American Red Cross. You are also able to donate to both hurricane relief funds on their website: www.redcross.org.

Let us help you if water ever damages your home – call us 24/7 at 806-780-6311.

Water Damage: Dos and Don'ts

7/31/2017 (Permalink)

With water damage, immediate action is crucial. SERVPRO® of Southwest Lubbock responds immediately with advanced equipment and techniques to remove the water quickly. Here are some dos and don’ts when it comes to water damage. First off, let’s talk about clean water:

DO:

  • Shut off the source of water if possible or contact a qualified party to stop the source.
  • Turn off circuit breakers for wet areas of the building when access is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Remove paintings, art objects, computers, documents, and other materials to a safe, dry place.
  • Use wooden clothespins to keep furniture skirting off damp floors.
  • Hang draperies with coated hangers to avoid contact with wet carpeting and floors.
  • Hang fur and leather goods to dry separately at room temperature.

DON’T:

  • Enter rooms with standing water where electrical shock hazards may exist.
  • Enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Leave books, newspapers, magazines, or other colored items on wet carpets or floors to cause staining.
  • Leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.
  • Use your household vacuum cleaner to remove water, possible causing electrical shock or damage to the vacuum cleaner.
  • Use TVs or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.
  • Turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

Now, let’s discuss contaminated water:

DO:

  • Avoid all contact with sewage and items contaminated by sewage.
  • Wash your hands thoroughly after contact with contaminated items.

DON’T:

  • Spread contaminated water by walking unnecessarily on damaged or wet areas.
  • Turn on the HVAC system if there is a possibility of spreading contaminated air.
  • Use household fans to dry the structure and spread contaminants.
  • Use products for personal hygiene and cleanliness if exposed to contaminated areas.

SERVPRO® of Southwest Lubbock has professionals dedicated to responding immediately to water emergencies. A fast response lessens the damage, limits further damage, and reduces cost in the long run. Click here for more information regarding water damage. If you have been affected by water disaster and need help, call us night or day at 806-780-6311. SERVPRO® of Southwest Lubbock is faster to any size disaster.