Recent Posts

Does Your Home Have a Fire Escape Plan?

1/18/2020 (Permalink)

Planning a Fire Escape: The Basics

  • There should be two ways to get out of every room, and all members of your household should be aware of them.
  • Add escape ladders to areas or homes above the second floor, especially sleeping areas. Train household members in how to use them and store them near windows.
  • Practice home fire drills periodically (at least twice a year) so that everyone knows how to do one in less than two minutes. The objective of a fire drill is to practice, not to frighten, so a planned drill can be just as effective.
  • Teach younger family members the stop, drop, and roll method for dealing with clothes that have caught fire.
  • Make special arrangements in your plan for infants or anyone with a disability. Assign someone to assist disabled family members in case of an emergency.
  • Install smoke alarms inside and outside of every sleeping area of your home.
  • Find an outside meeting place that’s a safe distance away from your home that everyone can reach after an escape. Make sure everyone is aware of its location.
  • Always choose the safest escape route, meaning the one with least amount of smoke and heat. Practice getting low and traveling beneath smoke when you perform a fire drill.
  • Close doors on the way out during a fire to slow it down and give you more time to safely escape. In situations where fire prevents you from leaving the home, you should practice “sealing yourself in for safety” as part of your fire escape plan. Put as many doors between you and the fire as possible, and cover air vents to prevent smoke from reaching you. Open windows at the top and bottom so fresh air can get in.
  • Under no circumstances should you ever go back inside a burning building. Do not try to retrieve belongings. If someone is still inside, inform the fire department dispatcher when you call. Only a trained firefighter has the skills and equipment needed to perform a rescue.

Dealing with your fire-damaged home in Lubbock, TX can be taxing and tiring, however, it doesn't need to be overwhelming. As a team of professionals with extensive experience in the smoke and fire damage restoration field, SERVPRO's skilled technicians can provide you with the detailed, results-driven services you need to restore your property, “Like it never even happened.” Call us at 806-780-6311.

Fire Damage in Lubbock, TX

1/11/2020 (Permalink)

This fire damage occurred around 6 PM at night. There was a homeowner of a neighboring unit who saw the smoke starting to exit the garage. He called the fire department immediately. The fire department arrived onsite but was a little too late. The fire engulfed the middle unit of a five-unit building. Most of the immediate damage was contained to the main unit in the middle which is shown in the photo. Unfortunately, the homeowners lost everything in their home. 

SERVPRO of Southwest Lubbock was called in to help the neighboring units as well as board up the windows of the standing units. This was all completed on a Saturday. SERVPRO of Southwest Lubbock was able to help each homeowner individually with their different needs. We were able to pack out the salvageable contents, clean contents they were looking to save and threw out materials that were burnt. 

The property manager also hired SERVPRO of Southwest Lubbock to clean up the debris from the fire department and burnt building material that was in the driveways. We helped in all aspects. 

SERVPRO of Southwest Lubbock is always here to help. 

Dealing with your fire-damaged home in Lubbock, TX can be taxing and tiring. However, it doesn't need to be overwhelming. As a team of professionals with extensive experience in the smoke and fire damage restoration field, SERVPRO's skilled technicians can provide you with the detailed, results-driven services you need to restore your property, “Like it never even happened.” Call us at 806-780-6311.

Eliminating Heating Hazards This Winter

1/4/2020 (Permalink)

The winter season is in full swing! The days are shorter, and temperatures are lower. No matter where you live, winter brings a change in weather. To keep our homes and workplaces cozy, many people use alternative heat sources like fireplaces, portable space heaters, and wood burning stoves. According to the National Fire Protection Association, heating equipment is responsible for an estimated $893 million in property damage annually. Heating is the second leading cause of residential fire deaths, making it important to review ways to help reduce the risk of a heating-related fire. 

-Keep anything flammable at least three feet away from heating equipment, like the furnace, fireplace, wood stove or portable space heater. Have a three foot "Kid-free zone" around open fires and space heaters. 

-Remember to turn portable heaters off when leaving the room or going to bed. 

-Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters. 

-Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cool before putting them in a metal container. Keep the container a safe distance away from your home. 

-Have heating equipment and chimneys cleaned and inspected every year by a qualified professional. 

-Have a qualified professional install stationary space heating equipment, water heaters or central heating equipment according to the local codes and manufacturer's instructions. 

Smoke Alarms Save Lives

Smoke alarms play a vital role in saving lives, and when properly installed, can reduce the risk of fire injury in half. 

The National Fire Protection Association recommends smoke alarms be install in every bedroom, outside all sleeping quarters and on every level of the house. Business owners should consult the local Fire Marshall to ensure specific building fire codes and smoke detectors requirements are met. 

Smoke alarms work best when paired with a fire escape plan. A plan allows your family, employees or client to escape quickly and safely in an emergency. 

Review the following tips regarding smoke detector installation and maintenance. 

-Install smoke alarms on every level of the home including the basement. 

- Smoke alarms should be installed away from the kitchen to prevent false alarms. Generally, they should be at least 10 feet from a cooking appliance. 

-Test smoke alarms at least once a month using a test button. 

-Replace batteries in all smoke alarms at least once a year. If an alarm "chirps" the battery is low and should be replaced right away. 

-Replace all smoke alarms when they are 10 years old.

Dealing with your fire-damaged home in Lubbock, TX can be taxing and tiring, however, it doesn't need to be overwhelming. As a team of professionals with extensive experience in the smoke and fire damage restoration field, SERVPRO's skilled technicians can provide you with the detailed, results-driven services you need to restore your property, “Like it never even happened”. Call us at 806-780-6311.

Tips for Cleaning Your Crawlspace After a Flood

7/31/2019 (Permalink)

Flooded home after a storm

A home flood can occur any time there is a storm. While there are things you can do to protect your home during storm season in Lubbock, TX, floodwater may still get in. It’s important to mitigate the damage not only in the spaces you can see but also in the spaces that are not readily visible. You should always check your crawlspace for flooding after a heavy rain.

Appropriate Safety Precautions

There are several safety precautions to take when you know your home has storm damage. Anyone who enters standing water should wear proper protective gear:

  • Rubber boots
  • Heavy gloves
  • Face mask 
  • Protective coveralls

You should also turn off the electricity to reduce the risk of shock. Use good judgment -- if you think any part of your home may be unsafe, stay elsewhere. Leave wading through floodwater in your crawlspace to the technicians from the flood restoration company that you hire to mitigate the damage.

Accurate Documentation

You should report your home flood to your insurance company, but an adjuster may not be able to make it to your house quickly if there are a lot of problems in the area due to the storm. To capture the most accurate evidence of the damage, it’s a good idea to take pictures or video of the flood’s impact on the crawlspace and other affected areas. This can be valuable when you are filing your claim.

Thorough Cleanup

Ideally, your sump pump will kick in when the water in your crawlspace starts to rise, so that should take care of a lot of the major extraction. The area must be completely dried and disinfected before the job is done, though. A thorough cleanup helps prevent mold growth and the subsequent damage it can cause to the structure of your home. 

Home flood cleanup must cover both the areas you can see and those you cannot see. Don’t forget spaces such as your crawlspace when assessing damage.

How To Prepare Your Business for a Flood.

7/29/2019 (Permalink)

Review your insurance policy and find out what costs your policy will cover prior to a flood.

Flooding can occur with little warning, and if you haven’t prepared, it could be time-consuming to restore your business in Lubbock, TX. Knowing how to prepare your business for a flood can make you feel more confident about handling a disaster of any kind.

1. Backup Important Documents

After a flood, it’s often necessary to access certain documents, and not being able to quickly and easily access what you need when you need can slow down the restoration process. In addition to storing your documents in a water-resistant container that is high off the ground, having extra copies of your documents can also be helpful. Many business owners choose to make electronic copies and paper copies to ensure that important information is not lost.

2. Check Your Insurance Policy

Restoration is often necessary after flooding but having to put a project on hold because of the cost can be a major setback. It can be useful to review your insurance policy and find out what costs your policy will cover prior to a flood. Additionally, knowing what resources are available to business owners in your area after a disaster can give you a better idea of what costs you might be responsible for as the owner of your business.

3. Contact a Mitigation and Restoration Company Before Damage Occurs

If you know that your area is likely to sustain any type of damage from a flood, especially if severe damage such as black water damage is likely, it can be useful to contact flood damage restoration experts before your property is affected. After a disaster, you may feel as if you don’t have the time to research a company. However, by contacting professionals before a flood, you can ask questions without feeling stressed or rushed.

By preparing for flooding, you can help to protect your business from major damage. As you prepare, it can be helpful to backup documents, review your insurance policy and contact a restoration company prior to a flood.

Tips for Cleaning Your Crawlspace After a Flood

7/26/2019 (Permalink)

SERVPRO has a well equipped team to respond immediately to your need.

A home flood can occur any time there is a storm. While there are things you can do to protect your home during storm season in Lubbock, TX, floodwater may still get in. It’s important to mitigate the damage not only in the spaces you can see but also in the spaces that are not readily visible. You should always check your crawlspace for flooding after a heavy rain.

Appropriate Safety Precautions

There are several safety precautions to take when you know your home has storm damage. Anyone who enters standing water should wear proper protective gear:

  • Rubber boots
  • Heavy gloves
  • Face mask 
  • Protective coveralls

You should also turn off the electricity to reduce the risk of shock. Use good judgment -- if you think any part of your home may be unsafe, stay elsewhere. Leave wading through floodwater in your crawlspace to the technicians from the flood restoration company that you hire to mitigate the damage.

Accurate Documentation

You should report your home flood to your insurance company, but an adjuster may not be able to make it to your house quickly if there are a lot of problems in the area due to the storm. To capture the most accurate evidence of the damage, it’s a good idea to take pictures or video of the flood’s impact on the crawlspace and other affected areas. This can be valuable when you are filing your claim.

Thorough Cleanup

Ideally, your sump pump will kick in when the water in your crawlspace starts to rise, so that should take care of a lot of the major extraction. The area must be completely dried and disinfected before the job is done, though. A thorough cleanup helps prevent mold growth and the subsequent damage it can cause to the structure of your home. 

Home flood cleanup must cover both the areas you can see and those you cannot see. Don’t forget spaces such as your crawlspace when assessing damage.

Tips for Filing an Insurance Claim for Water Damage

7/24/2019 (Permalink)

Something to Know:

Every insurance policy is different. Therefore, what will be covered may only be determined by reading your policy or calling your insurance agent/insurance company to have them determine coverage. 

Knowledge is Power:

Be sure you know who your insurance company is and how to contact them. You may want to list the phone number for your insurance company on your refrigerator for easy access. You could also add your insurance company's 24-hour emergency contact number to your cell phone to have ready at all times. You never know when this information is going to be important. 

Stay Calm:

This experience can be upsetting. It's important to stay calm when you are talking to your insurance company so they can ask all the essential questions to set up your claim and get the ball rolling. 

Take Pictures:

Document the situation every step of the way to help your insurance company understand the full extent of the damage. Take pictures of every room that sustained damage, structural materials affected and personal items. These pictures will help your adjuster understand the full picture of what happened and what will be involved in restoring your house and the contents affected.

Ask Questions:

Resolving the water damage issue can be very confusing. Feel free to ask as many questions as you can think of to your insurance company so that you understand what will happen next every step of the way. It's important to know what your roles are and what your insurance company will be doing for you.

Use a company with IICRC Certified Technicians:

While there are many companies that may be willing to help you clean up from your water damage, it is important to utilize a company that has technicians who have been trained to properly perform mitigation. SERVPRO of Southwest Lubbock prides itself on the fact that our technicians are IICRC certified. Our technicians go through on-the-job training and complete IICRC training so that we can keep up with the latest techniques and technologies to dry your home out quickly to eliminate further damage. Education and training is very important to satisfying our customers. http://www.IICRC.org/education-certification/ 

Emergency Ready Profile FAQ

7/21/2019 (Permalink)

Frequently Asked Questions about an ERP.

ERP FAQ

The marketing team at SERVPRO® of Southwest Lubbock has been busy helping local businesses prepare for their next challenge by creating an Emergency Ready Profile® (ERP). Here are the most frequent questions we encounter when introducing the ERP to property managers and business owners.

What Is an ERP?

An Emergency Ready Profile® compiled by a SERVPRO® franchise professional is a document that organizes critical emergency information so that a property owner or manager can respond quickly and efficiently to a disaster. While many emergency plans focus on getting people out of a building safely, our plan aims to get everyone back in the building again as soon as possible.

What Will an ERP Cost?

There is no charge for an ERP. Homeowners are encouraged to download the SERVPRO® Ready Plan App to create their own personal Emergency Ready Profile® for their home. Commercial property owners and business managers can contact their local SERVPRO® franchise to have a professional come out and create the profile for them.

What Is in It for You?

With an ERP, you will be able to reduce business interruption and quickly mitigate a loss following an adverse event, saving both time and money. Important information like where to find your water, gas, electric and sprinkler shutoffs and key contacts for beginning restoration will be right at your fingertips in the SERVPRO® Ready Plan App, and you will be able to share this information quickly and easily with anyone who needs it.

What Is in It for SERVPRO®?

You may be wondering what’s in it for us if there is no charge for an ERP. That is a fair question. First, we hope that helping you prepare before you need our services makes it more likely you will think of us when disaster strikes. Second, we know that having this information organized ahead of time will allow us to better serve you should you choose to call us following an adverse event. However, even if you never use our services, we will still have the satisfaction of helping our community be better equipped to survive a disaster.

Who Has Access to Your Information?

Once we compile a commercial ERP, we deliver the following to the business owner or any approved personal at your company:

  • A printed document ERP.
  • A username and password for each user the mobile Ready Plan app version of your ERP, so you can immediately share it with all necessary parties at your discretion.

Here at SERVPRO® of Southwest Lubbock the document is stored locally on our server, and the mobile version is stored in the SERVPRO® corporate Ready Plan app, in case you need us to respond to an emergency at your site.

Schedule Your Commercial ERP Today

Call us today to schedule your commercial ERP, so we can help your business be ready for whatever Mother Nature sends your way. Contact Jon Barnett at jbarnett@SERVPROofswlubbock.com or 806-780-6311.

The carpet looks dry - we do not need you

7/21/2019 (Permalink)

There are times that you may not need our services if it is a small amount of water damage. SERVPRO® of Southwest Lubbock will never charge a home owner or business owner for a service that we do not believe they need. 

On the flip side, a lot of times a homeowner or business owner may not realize how much they really need SERVPRO®'s services. 

A lot of times before walking on a carpet or touching a wall - it may look dry. In a lot of situations this is not the case. SERVPRO®'s normal drying time with our commercial size drying equipment is 3 to 5 days. Unfortunately, a small fan or dehumidifier may not be enough. 

As you can see in the photo there was quite a bit of water trapped in the pad underneath this carpet. The business owner thought the water did not reach this room. 

If you ever have a situation that you are not sure if you need us, we always are just a call away. We can walk you through it or come and provide you a free estimate. We are always here to help!

Your home or business just had a fire - now what?

7/18/2019 (Permalink)

The first 24 hours after fire damage can make the difference between restoring versus replacing your property and personal belongings. SERVPRO® of Southwest Lubbock can help prevent fire damage from creating long term problems.  

Under normal circumstances, within one hour from notice of a loss, a SERVPRO® of Southwest Lubbock professional will contact you to arrange a service. Within four hours of loss notification, a SERVPRO® of Southwest Lubbock professional will be on site to begin mitigation services. Finally, within eight business hours, a verbal job briefing will be communicated to the appropriate person.  

Until a trained professional arrives, there are several things you can do to lessen long term damage.

  • Limit movement in the home or business to prevent further damage.
  • Place dry, colorfast towels or old linens on carpeted traffic areas to prevent more soiling.
  • If electricity is off, empty refrigerator and prop doors open.
  • Wipe soot from chrome on faucets and appliances then protect with a light coating of petroleum jelly or oil.
  • Do not attempt to wash any walls or painted surfaces.
  • Do not attempt to shampoo carpet or upholstered furniture.
  • Do not attempt to clean any electrical appliances that may have been close to fire or water.  


SERVPRO® of Southwest Lubbock professionals provide timely response with mitigation services ranging from fire, smoke and soot removal to contents claims inventory and document restoration. These services help ensure your property and belongings are restored to preloss condition when possible.