Recent Posts

Tips for Cleaning Your Crawlspace After a Flood

7/31/2019 (Permalink)

Storm Damage Tips for Cleaning Your Crawlspace After a Flood Flooded home after a storm

A home flood can occur any time there is a storm. While there are things you can do to protect your home during storm season in Lubbock, TX, floodwater may still get in. It’s important to mitigate the damage not only in the spaces you can see but also in the spaces that are not readily visible. You should always check your crawlspace for flooding after a heavy rain.

Appropriate Safety Precautions

There are several safety precautions to take when you know your home has storm damage. Anyone who enters standing water should wear proper protective gear:

  • Rubber boots
  • Heavy gloves
  • Face mask 
  • Protective coveralls

You should also turn off the electricity to reduce the risk of shock. Use good judgment -- if you think any part of your home may be unsafe, stay elsewhere. Leave wading through floodwater in your crawlspace to the technicians from the flood restoration company that you hire to mitigate the damage.

Accurate Documentation

You should report your home flood to your insurance company, but an adjuster may not be able to make it to your house quickly if there are a lot of problems in the area due to the storm. To capture the most accurate evidence of the damage, it’s a good idea to take pictures or video of the flood’s impact on the crawlspace and other affected areas. This can be valuable when you are filing your claim.

Thorough Cleanup

Ideally, your sump pump will kick in when the water in your crawlspace starts to rise, so that should take care of a lot of the major extraction. The area must be completely dried and disinfected before the job is done, though. A thorough cleanup helps prevent mold growth and the subsequent damage it can cause to the structure of your home. 

Home flood cleanup must cover both the areas you can see and those you cannot see. Don’t forget spaces such as your crawlspace when assessing damage.

How To Prepare Your Business for a Flood.

7/29/2019 (Permalink)

Storm Damage How To Prepare Your Business for a Flood. Review your insurance policy and find out what costs your policy will cover prior to a flood.

Flooding can occur with little warning, and if you haven’t prepared, it could be time-consuming to restore your business in Lubbock, TX. Knowing how to prepare your business for a flood can make you feel more confident about handling a disaster of any kind.

1. Backup Important Documents

After a flood, it’s often necessary to access certain documents, and not being able to quickly and easily access what you need when you need can slow down the restoration process. In addition to storing your documents in a water-resistant container that is high off the ground, having extra copies of your documents can also be helpful. Many business owners choose to make electronic copies and paper copies to ensure that important information is not lost.

2. Check Your Insurance Policy

Restoration is often necessary after flooding but having to put a project on hold because of the cost can be a major setback. It can be useful to review your insurance policy and find out what costs your policy will cover prior to a flood. Additionally, knowing what resources are available to business owners in your area after a disaster can give you a better idea of what costs you might be responsible for as the owner of your business.

3. Contact a Mitigation and Restoration Company Before Damage Occurs

If you know that your area is likely to sustain any type of damage from a flood, especially if severe damage such as black water damage is likely, it can be useful to contact flood damage restoration experts before your property is affected. After a disaster, you may feel as if you don’t have the time to research a company. However, by contacting professionals before a flood, you can ask questions without feeling stressed or rushed.

By preparing for flooding, you can help to protect your business from major damage. As you prepare, it can be helpful to backup documents, review your insurance policy and contact a restoration company prior to a flood.

Tips for Cleaning Your Crawlspace After a Flood

7/26/2019 (Permalink)

Storm Damage Tips for Cleaning Your Crawlspace After a Flood SERVPRO has a well equipped team to respond immediately to your need.

A home flood can occur any time there is a storm. While there are things you can do to protect your home during storm season in Lubbock, TX, floodwater may still get in. It’s important to mitigate the damage not only in the spaces you can see but also in the spaces that are not readily visible. You should always check your crawlspace for flooding after a heavy rain.

Appropriate Safety Precautions

There are several safety precautions to take when you know your home has storm damage. Anyone who enters standing water should wear proper protective gear:

  • Rubber boots
  • Heavy gloves
  • Face mask 
  • Protective coveralls

You should also turn off the electricity to reduce the risk of shock. Use good judgment -- if you think any part of your home may be unsafe, stay elsewhere. Leave wading through floodwater in your crawlspace to the technicians from the flood restoration company that you hire to mitigate the damage.

Accurate Documentation

You should report your home flood to your insurance company, but an adjuster may not be able to make it to your house quickly if there are a lot of problems in the area due to the storm. To capture the most accurate evidence of the damage, it’s a good idea to take pictures or video of the flood’s impact on the crawlspace and other affected areas. This can be valuable when you are filing your claim.

Thorough Cleanup

Ideally, your sump pump will kick in when the water in your crawlspace starts to rise, so that should take care of a lot of the major extraction. The area must be completely dried and disinfected before the job is done, though. A thorough cleanup helps prevent mold growth and the subsequent damage it can cause to the structure of your home. 

Home flood cleanup must cover both the areas you can see and those you cannot see. Don’t forget spaces such as your crawlspace when assessing damage.

Tips for Filing an Insurance Claim for Water Damage

7/24/2019 (Permalink)

Something to Know:

Every insurance policy is different. Therefore, what will be covered may only be determined by reading your policy or calling your insurance agent/insurance company to have them determine coverage. 

Knowledge is Power:

Be sure you know who your insurance company is and how to contact them. You may want to list the phone number for your insurance company on your refrigerator for easy access. You could also add your insurance company's 24-hour emergency contact number to your cell phone to have ready at all times. You never know when this information is going to be important. 

Stay Calm:

This experience can be upsetting. It's important to stay calm when you are talking to your insurance company so they can ask all the essential questions to set up your claim and get the ball rolling. 

Take Pictures:

Document the situation every step of the way to help your insurance company understand the full extent of the damage. Take pictures of every room that sustained damage, structural materials affected and personal items. These pictures will help your adjuster understand the full picture of what happened and what will be involved in restoring your house and the contents affected.

Ask Questions:

Resolving the water damage issue can be very confusing. Feel free to ask as many questions as you can think of to your insurance company so that you understand what will happen next every step of the way. It's important to know what your roles are and what your insurance company will be doing for you.

Use a company with IICRC Certified Technicians:

While there are many companies that may be willing to help you clean up from your water damage, it is important to utilize a company that has technicians who have been trained to properly perform mitigation. SERVPRO of Southwest Lubbock prides itself on the fact that our technicians are IICRC certified. Our technicians go through on-the-job training and complete IICRC training so that we can keep up with the latest techniques and technologies to dry your home out quickly to eliminate further damage. Education and training is very important to satisfying our customers. http://www.IICRC.org/education-certification/ 

Emergency Ready Profile FAQ

7/21/2019 (Permalink)

Why SERVPRO Emergency Ready Profile FAQ Frequently Asked Questions about an ERP.

ERP FAQ

The marketing team at SERVPRO® of Southwest Lubbock has been busy helping local businesses prepare for their next challenge by creating an Emergency Ready Profile® (ERP). Here are the most frequent questions we encounter when introducing the ERP to property managers and business owners.

What Is an ERP?

An Emergency Ready Profile® compiled by a SERVPRO® franchise professional is a document that organizes critical emergency information so that a property owner or manager can respond quickly and efficiently to a disaster. While many emergency plans focus on getting people out of a building safely, our plan aims to get everyone back in the building again as soon as possible.

What Will an ERP Cost?

There is no charge for an ERP. Homeowners are encouraged to download the SERVPRO® Ready Plan App to create their own personal Emergency Ready Profile® for their home. Commercial property owners and business managers can contact their local SERVPRO® franchise to have a professional come out and create the profile for them.

What Is in It for You?

With an ERP, you will be able to reduce business interruption and quickly mitigate a loss following an adverse event, saving both time and money. Important information like where to find your water, gas, electric and sprinkler shutoffs and key contacts for beginning restoration will be right at your fingertips in the SERVPRO® Ready Plan App, and you will be able to share this information quickly and easily with anyone who needs it.

What Is in It for SERVPRO®?

You may be wondering what’s in it for us if there is no charge for an ERP. That is a fair question. First, we hope that helping you prepare before you need our services makes it more likely you will think of us when disaster strikes. Second, we know that having this information organized ahead of time will allow us to better serve you should you choose to call us following an adverse event. However, even if you never use our services, we will still have the satisfaction of helping our community be better equipped to survive a disaster.

Who Has Access to Your Information?

Once we compile a commercial ERP, we deliver the following to the business owner or any approved personal at your company:

  • A printed document ERP.
  • A username and password for each user the mobile Ready Plan app version of your ERP, so you can immediately share it with all necessary parties at your discretion.

Here at SERVPRO® of Southwest Lubbock the document is stored locally on our server, and the mobile version is stored in the SERVPRO® corporate Ready Plan app, in case you need us to respond to an emergency at your site.

Schedule Your Commercial ERP Today

Call us today to schedule your commercial ERP, so we can help your business be ready for whatever Mother Nature sends your way. Contact Jon Barnett at jbarnett@SERVPROofswlubbock.com or 806-780-6311.

The carpet looks dry - we do not need you

7/21/2019 (Permalink)

There are times that you may not need our services if it is a small amount of water damage. SERVPRO® of Southwest Lubbock will never charge a home owner or business owner for a service that we do not believe they need. 

On the flip side, a lot of times a homeowner or business owner may not realize how much they really need SERVPRO®'s services. 

A lot of times before walking on a carpet or touching a wall - it may look dry. In a lot of situations this is not the case. SERVPRO®'s normal drying time with our commercial size drying equipment is 3 to 5 days. Unfortunately, a small fan or dehumidifier may not be enough. 

As you can see in the photo there was quite a bit of water trapped in the pad underneath this carpet. The business owner thought the water did not reach this room. 

If you ever have a situation that you are not sure if you need us, we always are just a call away. We can walk you through it or come and provide you a free estimate. We are always here to help!

Your home or business just had a fire - now what?

7/18/2019 (Permalink)

The first 24 hours after fire damage can make the difference between restoring versus replacing your property and personal belongings. SERVPRO® of Southwest Lubbock can help prevent fire damage from creating long term problems.  

Under normal circumstances, within one hour from notice of a loss, a SERVPRO® of Southwest Lubbock professional will contact you to arrange a service. Within four hours of loss notification, a SERVPRO® of Southwest Lubbock professional will be on site to begin mitigation services. Finally, within eight business hours, a verbal job briefing will be communicated to the appropriate person.  

Until a trained professional arrives, there are several things you can do to lessen long term damage.

  • Limit movement in the home or business to prevent further damage.
  • Place dry, colorfast towels or old linens on carpeted traffic areas to prevent more soiling.
  • If electricity is off, empty refrigerator and prop doors open.
  • Wipe soot from chrome on faucets and appliances then protect with a light coating of petroleum jelly or oil.
  • Do not attempt to wash any walls or painted surfaces.
  • Do not attempt to shampoo carpet or upholstered furniture.
  • Do not attempt to clean any electrical appliances that may have been close to fire or water.  


SERVPRO® of Southwest Lubbock professionals provide timely response with mitigation services ranging from fire, smoke and soot removal to contents claims inventory and document restoration. These services help ensure your property and belongings are restored to preloss condition when possible.

Storm Damage in Lubbock, TX

7/16/2019 (Permalink)

Storm Damage Storm Damage in Lubbock, TX SERVPRO of Southwest Lubbock provides 24 hour emergency service during storm season.

Here at SERVPRO® of Southwest Lubbock, we understand how badly some storms can affect our customers. Not only do they do damage to the homes and businesses to so many individuals, but they also can cause a tremendous amount of stress. We are here to alleviate that stress and restore your home back to the way it once was prior to the damage. This job classifies as storm damage as you can see the amount of debris on the floor when looking at the picture. Our crew went in with the proper tools to get rid of all the garbage and debris and make this home look like a home again. Our customer was very happy with the level of professionalism we provided. It’s easy to get worked up when something like this happens to you but don’t worry SERVPRO® of Southwest Lubbock is #heretohelp.

Are your Commercial Ducts in a Row?

7/14/2019 (Permalink)

Commercial Are your Commercial Ducts in a Row? Are your ducts in a row? Call SERVPRO to help.

A building’s heating, ventilation, and air conditioning system (HVAC) and subsequent ducts are the key component to air quality. HVAC and duct cleanliness have a direct impact on the functionality of the equipment as well, a clean system ought to function at maximum capacity. If your system is clean and properly functioning, it should provide you with positive indoor air quality and a lower monthly cost of running your HVAC system.

You can keep your commercial ducts in a row by changing the filters within the system regularly - it is recommended to change them every 90 days. Also, check any connections for damage. If you can see any damage to the connections, wires, or motors then the damage needs to be repaired immediately in order to keep your HVAC system safe and properly functioning.

You should annually inspect your HVAC system and ducts to see if there is visible mold, a surplus of dust and/or debris, and rodent infestation. Signs of a rodent infestation would be feces and odors in your system or noises occurring in the system. If your HVAC system and ducts have any of these signs, then it is time to call in the professionals. SERVPRO of Southwest Lubbock has highly trained cleanup and restoration technicians that will provide you with a free estimate for your HVAC system and ductwork.

If you notice that your system isn’t working as well as it normally does such as an increase in electrical bill costs or the system is running more often than usual, then it may be time for a cleaning as well. If your system is regularly providing you with maintenance issues such as improper temperature or humidity issues, these may be signs or symptoms of your HVAC system needing a checkup.

SERVPRO of Southwest Lubbock understands the significance of a properly functioning HVAC and duct system. We want to help you do all you can to maintain your system. When you are in need of professional cleanup and restoration of your commercial ducts call SERVPRO of Southwest Lubbock.

Emergency Ready Profile FAQ

7/14/2019 (Permalink)

Commercial Emergency Ready Profile FAQ Learn how an ERP on your Commercial Building can save you time and money.

ERP FAQ

The marketing team at SERVPRO® of Southwest Lubbock has been busy helping local businesses prepare for their next challenge by creating an Emergency Ready Profile® (ERP). Here are the most frequent questions we encounter when introducing the ERP to property managers and business owners.

What Is an ERP?

An Emergency Ready Profile® compiled by a SERVPRO® franchise professional is a document that organizes critical emergency information so that a property owner or manager can respond quickly and efficiently to a disaster. While many emergency plans focus on getting people out of a building safely, our plan aims to get everyone back in the building again as soon as possible.

What Will an ERP Cost?

There is no charge for an ERP. Homeowners are encouraged to download the SERVPRO® Ready Plan App to create their own personal Emergency Ready Profile® for their home. Commercial property owners and business managers can contact their local SERVPRO® franchise to have a professional come out and create the profile for them.

What Is in It for You?

With an ERP, you will be able to reduce business interruption and quickly mitigate a loss following an adverse event, saving both time and money. Important information like where to find your water, gas, electric and sprinkler shutoffs and key contacts for beginning restoration will be right at your fingertips in the SERVPRO® Ready Plan App, and you will be able to share this information quickly and easily with anyone who needs it.

What Is in It for SERVPRO®?

You may be wondering what’s in it for us if there is no charge for an ERP. That is a fair question. First, we hope that helping you prepare before you need our services makes it more likely you will think of us when disaster strikes. Second, we know that having this information organized ahead of time will allow us to better serve you should you choose to call us following an adverse event. However, even if you never use our services, we will still have the satisfaction of helping our community be better equipped to survive a disaster.

Who Has Access to Your Information?

Once we compile a commercial ERP, we deliver the following to the business owner or any approved personal at your company:

  • A printed document ERP.
  • A username and password for each user the mobile Ready Plan app version of your ERP, so you can immediately share it with all necessary parties at your discretion.

Here at SERVPRO® of Southwest Lubbock the document is stored locally on our server, and the mobile version is stored in the SERVPRO® corporate Ready Plan app, in case you need us to respond to an emergency at your site.

Schedule Your Commercial ERP Today

Call us today to schedule your commercial ERP, so we can help your business be ready for whatever Mother Nature sends your way. Contact Jon Barnett at jbarnett@SERVPROofswlubbock.com or 806-780-6311.