Recent Posts

My Lubbock or west Texas Home Has Flood Damage After a Storm. What Should I Do?

7/6/2020 (Permalink)

Call SERVPRO® of Southwest Lubbock to Handle the Storm Flood Damage in Your Lubbock Residence

Precipitation is essential since it either directly or indirectly provides the water we consume. However, at times, storms occur, and the heavy rain that accompanies them often leads to flooding. If your Lubbock or west Texas residence is flooded, it is critical to hire professionals from SERVPRO® of Southwest Lubbock because we can restore it to its preloss condition.

What kind of damage can flooding inflict on my property?

The flood damage in your Lubbock or west Texas residence could include roof damage and knocked down doors and windows. Floodwater can also cause secondary damage, which may range from the development of mold on the walls to the weakening of the foundation. Floodwaters can carry debris of every type, silt, sand, sewage, and chemicals. The good news is that we can mitigate and reverse the primary damage, while the secondary damage could be avoided altogether.

Why choose SERVPRO® of Southwest Lubbock restoration services?

Restoring your property after floods have deluged your household requires a certain level of professionalism. Professionalism can only be attained through numerous years of experience in the restoration field. Our goal is to ensure that you get high-quality restoration services. With our around the clock services, we can make sure that you get the help you deserve from our highly trained experts.

As the restoration company in the highest rungs of service provision, we pride ourselves in the expertise and experience we have. Our technicians’ endeavor to make sure that the property you treasure is back to its tip-top condition. We use state of the art technology to ascertain that a building is fully dry, and everything is okay before the homeowner moves back in.

What does storm flood damage restoration involve?

To restore your home after flood damage, we can do the following:

    •    Property inspection
    •    Debris removal
    •    Water extraction
    •    Drying
    •    Disinfection
    •    Deodorization

For effective restoration, we remove and replace contaminated carpets and other porous materials. Our team uses powerful pumps to remove as much water as possible and drying equipment like air movers and dehumidifiers to eliminate the moisture.

We regularly take both moisture and humidity readings throughout the restoration process to get the drying effectiveness. We can use inspection cameras and borescopes to investigate cavities and check if there is any contamination. SERVPRO® of Southwest Lubbock technicians use this equipment in telecommunication chases and any other cavities that can be costly to repair if demolished.

As soon as you notice the flooding, call SERVPRO® of Southwest Lubbock at (806) 780-6311. Irrespective of the time, we can assist you and make it “Like it never even happened.”

How Can I Fully Dry my Wall to Wall Carpeting?

6/29/2020 (Permalink)

We know the steps to get your Lubbock home back from water damage. carpet wand extracting water from carpet.

The Best Way to Save Your Carpets After Water Damage is to Call a Professional Water Restoration Service.

Most of our homes will have a water leak at some point in time. A water heater may break, or the kitchen sink may spring a leak. Regardless of its source, water seeping into your carpet and walls is of concern. The longer that water rests on your belongings, the larger its impact is. Calling a professional service to remove the excess humidity is key to mitigating your loss.

Residents in Lubbock and west Texas needing water cleanup services can call SERVPRO® of Southwest Lubbock for help. We are part of your community and understand the importance of keeping a safe environment for you and your loved ones. Our goal is to arrive at your home as soon as possible and get to work. Prompt attention to your emergency is why we operate around the clock to serve you.

How can I dry carpets and rugs?

At SERVPRO® of Southwest Lubbock, we know that not all surfaces are equal. In rugs and carpets, we consider the weave, color, finish, installation technique, and many other factors that may influence the water extraction process. If we also need to clean them, we test cleaning products in an inconspicuous spot before making a widespread application. Some of the equipment and techniques below can aid in salvaging your carpet.

Air movers and dehumidifiers encourage the drying of the carpet pad.

Wand extractors can meticulously help extraction in edges and corners.

A wet-dry vacuum can soak up the bulk of the water volume.

In this process, some exclusions are significant to note. If your carpeting is wet for more than 72 hours, we may recommend removing it. Extended exposure becomes a breeding environment for mold and bacteria, which could translate into significant issues in the future. You can trust in us as we guide you through the cleanup process.

SERVPRO® of Southwest Lubbock is your ally in times of emergency. Call us at (806) 780-6311 whenever you need us and let us leave your home, "Like it never even happened." 

Is Your Home Prepared for that Other Kind of Water Damage? FLOODING

6/22/2020 (Permalink)

woman standing in flooded hom Call SERVPRO® of Southwest Lubbock to mitigate your water damaged west Texas home. Let the professionals take care of the work for you.

Extreme Water Level Preparation in west Texas Needs to Include a Reliable Restoration Company

Flooding in west Texas can happen when you least expect it, from advancing groundwater to a broken water main or ruptured pipe. Despite your best efforts, a rise in water levels in your home can pose a danger to you and your family. Once it is safe to reenter your home, you should invite a professional cleanup crew to help you assess the damage. Expert advice can save you months of complications and delays in getting life back to normal.

For Lubbock residents, water damage cleanup is a job for our SERVPRO® team. Our technical expertise reflects the efficiency with which we survey your home and prioritize cleanup activities. A deficient cleanup job can set the stage for more problems, so we do our best to avoid further complications.

What does a water cleanup company do?

At SERVPRO® of Southwest Lubbock, we take a multi-pronged approach to the cleanup of your home. Besides removing badly damaged items such as upholstered sofas and carpets, we also inspect your structure. If water is soaking and weakening your drywall or is collecting behind your walls, our team can detect and remove it. Some of the equipment we employ for the extraction includes-

Let SERVPRO® of Southwest Lubbock help you in your time of need. Call us at (806) 780-6311 and let us leave your Lubbock or west Texas home "Like it never even happened."

How Can I Mitigate the Effects of Standing Water in My Lubbock Business?

4/21/2020 (Permalink)

Building under construction When water damage occurs, team SERVPRO is there to mitigate the situation and dry out your property. We are standing by 24/7 to take your call.

In Order to Protect Your Business from the Damaging Effects of Water, it is Essential that You Quickly Enlist the Services of Commercial Water Cleanup Professionals.  

There are numerous ways in which your commercial establishment may experience standing water and related problems in Lubbock.  Oftentimes, these issues result from roof leaks and storm damage, but they can also arise from faulty plumbing, operational accidents, and problems from neighboring businesses.  These troublesome occurrences usually happen without warning and when you least expect them. They threaten your livelihood, damage your commercial site, and often affect neighboring establishments.  Whenever such a water event befalls your business, it is crucial that you act fast and contact the right commercial water cleanup professionals.

When Faced with Water-Related Troubles, Who Should I Call?       

Finding a commercial water cleanup service in Lubbock is easy, but some companies are better than others.  One of the better area service providers is SERVPRO® of Southwest Lubbock, a company with advanced expertise, experience, and equipment to handle your job effectively.  Our technicians understand the needs of impacted businesses and diligently work to meet them. They follow the Institute of Inspection Cleaning and Restoration Certification’s (IICRC) and the Environmental Protection Agency’s (EPA) guidelines to ensure that all work conforms to professional and governmental standards.  Moreover, they effectively and efficiently complete all their work using the most advanced equipment currently available in the industry.       

How Do We Clean Up Your Water Issue?

SERVPRO® employs several methods and uses a wide range of high-tech equipment to solve your water problem in Lubbock.  The process we generally follow is:

  • Our technicians usually arrive on-site within four hours of receiving your call
  • Once on-site, workers secure the area
  • We evaluate your situation and work to prevent further damage
  • Standing water is removed
  • A drying goal is established
  • The moisture content of affected structural elements and contents is determined
  • We dry the structure and contents until the drying goal is reached
  • Our experts professionally sanitize and deodorize your business property

Each step of the process methodically works toward eliminating your water issue as quickly as possible.  SERVPRO® technicians, following expert drying theory and using the industry’s most advanced tools, endeavor to do the best job, save you time and money, and help you avoid potential losses resulting from water damage.   

How Do We Secure Your Area and First Work to Prevent Further Damage? 

SERVPRO® of Southwest Lubbock immediately gets to work on noting hazards and preventing further damage to your property.  We initially take the following measures:

  • When our workers first arrive at your Lubbock location, depending on existing water levels, they note any hazards like dangerous electrical issues, falling ceilings, and collapsing floors, and post warning signs
  • Next, they shut-off or block water sources contributing to the problem and place tarps where they are needed to prevent further roof leaks, etc.
  • Then, depending on the situation, standing water is removed with submersible pumps, heavy-duty extractors, or wet vacs

How Does SERVPRO® Thoroughly Dry My Structure and Contents? 

Your structure and contents are professionally dried in the following way:

  • First, we establish a drying goal based on local conditions in Lubbock and the moisture contents of unaffected structural elements and items
  • Using moisture sensors and meters, our professionals next determine the current moisture content of things in affected areas  
  • Technicians then calculate the right ratio of air movers to dehumidifiers and place these around your business to dry out the air and its interiors
  • Wet areas behind ceilings and walls are dried with an injectidry system, which is connected to a dehumidifier-air mover network
  • Moisture sensors/meters and thermohydrometers are used to periodically measure moisture levels and determine when the drying goal has been reached

After SERVPRO® Dries My Lubbock Business, How Does It Attempt to Prevent Harmful Microorganism Growth and Unpleasant Odors?

Our workers are experts at eliminating fungi responsible for dry rot, as well as mold, and are often able to neutralize unpleasant odors.  They do this by: 

    • Employing thermal foggers in confined areas to deploy cleaners and deodorizers in the form of a dense fog
    • Using ultra-low volume foggers to inject fungicides and deodorants into difficult-to-access areas
    • Cleaning and painting over affected structural elements to seal in odors

Operating a business can be tough, but an unforeseen water crisis adds an additional layer of difficulty to your operation.  When such trouble arises, you need to act fast to protect your facilities, inventory, and the surrounding businesses. As a responsible owner, you must also think about your customers, employees, and the adjacent business owners.  If ever faced with such a problem, call SERVPRO® of Southwest Lubbock at (806) 780-6311 for help.

Professional business with trained staff

4/21/2020 (Permalink)

hands holding a home We take care of your home like our own. We hold it in our hands and walk our customers through the whole process.

When you have a disaster in your home the last thing you want to think about is worrying about who is coming into the house. SERVPRO® of Southwest Lubbock has trained professionals who handle homes like their own. We understand and are compassionate about the difficult scenario our clients are going through. We want to ensure that a homeowner feels comfortable about the situation. We are invading their comfort zone. We are touching all the objects that they own if we need to clean in detail after a fire or water damage. When we walk into a water damage, we assess what can be saved versus what needs to be disposed of. We take our time to go through the items with our customers and make sure we keep as much as possible. 

If you have experienced a water or fire damage in your West Texas home or business please don’t hesitate to call SERVPRO® of Southwest Lubbock at (806) 780-6311.

When Leaking Dishwashers Cause Water Loss Events in Lubbock and West Texas

4/20/2020 (Permalink)

leaking dishwasher Leaking appliances cause headaches for homeowners. Inspect your dishwasher often and know that SERVPRO can handle your restoration needs.

Speed Saves the Day When Lubbock Home Needs Water Removal 

Most homeowners never think about their dishwashers, until it is spewing gallons of water on the kitchen floor. Then, it may seem overwhelming as to what to do first.  

After turning off the water, one of the smartest actions a homeowner can do is to contact SERVPRO® of Southwest Lubbock for water removal in their Lubbock home. The emergency response teams are on standby 24-hours daily, so there is never a wait to begin recovery from loss. 


Acting swiftly after a water loss in the home is crucial. That is why SERVPRO® of Southwest Lubbock team members are available 24/7 - even on holidays - and arrive within an hour of the initial call. The techs bring all the tools and equipment required in their green service vans and trucks to restore the home to its pre-damage condition.  

Careful Scoping of the Property

SERVPRO® techs use their moisture detection equipment to carefully map the path of where the water from the dishwasher migrated. Because they arrived quickly, in this case, no seepage occurred into the subfloor, as confirmed through the equipment.  

Water Removal Tools and Techniques

In a water loss from a supply line in a kitchen, it is common to find water under cabinets and have an area of the wall that requires drying behind the dishwasher. The techs remove the toe kicks under the cabinet and pull out the dishwasher to ensure that they extract as much water as possible before drying.  

Fast Drying Limits Loss

Since the cleanup efforts began quickly, loss to the property was minimal. The techs used air movers to dry both the flooring as well as specially directed airflow at the wall where the supply line broke. Once the technicians completed the drying phase, they wiped down the surfaces and got the space ready for repairs by the plumber.   

Contact SERVPRO® of Southwest Lubbock at (806) 780-6311, will arrive fast for water removal needs. Our certified technicians have both the experience and equipment to make any size water loss, "Like it never even happened." 

Am I Covered?

4/20/2020 (Permalink)

clipboard with papers on it Insurance is extremely important when owning a home and/or building.

SERVPRO of Southwest Lubbock gets a lot of questions about insurance and if a loss is covered. Our staff is fully trained to know how to answer these questions. We are not insurance agents, but we have a lot of experience with several different types of claims over our combined 80 years in business. Each claim is treated individually. We take our time getting all the information about the loss and determining what the best course of action would be. We walk people through each step of the way. 

Now for important tips for your insurance policy:

  1. Confirm you have an endorsement for sewer backup coverage. Sewer backups cause more damage than a regular water damage. As a restoration company, we also must protect our employees with personal protective equipment, which includes additional charges as well. 
  2. Confirm you have extra coverage for mold. Especially in Texas, there are stringent laws about mold remediation and must be followed closely.
  3. If you own an older home or building, make sure you have code upgrade insurance. God forbid something happens that you need to upgrade your entire electrical system or plumbing system. Both systems can become extremely costly, so for a little bit extra a month in insurance, it is worth it. 
  4. Additional Living Expense (ALE) is what is used if you must move out of your house for a while to get the home rebuilt after any type of damage. ALE is used for hotels, food, or even a long-term rental home. As you can imagine, this can become very pricy as well. 
  5. If you are renting, have renter’s insurance, especially if you are in a multi-unit facility. You may never believe you will have a loss, but what if your neighbor falls asleep with a pan on the stove and it catches fire. Your entire apartment's contents may be non-salvageable. Your renter's insurance is what pays you back for your contents.
  6. When going to get renters insurance, be realistic on the price range of all your personal belongings. Remember all the small items, as well. One bottle of spice is $3, but if you have 100 of them, that is $300. The money accumulates quickly, so do not skimp on the insurance. 
  7. There are things in life you can get for cheap, insurance should not be one of them. Take your time, find the best agent, and get the right coverage. 

SERVPRO® of Southwest Lubbock is here to help with any questions that may arise.

We Are Cleaning Experts

3/17/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Southwest Lubbock, 806-780-6311.


CDC Guidance

Outlet Fire in Lubbock, TX

1/25/2020 (Permalink)

We were called out last week to a homeowner who luckily found this happening next to one of her outlets. She called the fire department immediately, and fortunately, there was no fire active behind the wall. The electrician arrived onsite at the same time as SERVPRO of Southwest Lubbock. This scenario was one of the first times that the electrician has seen this happen. 

What happened was that there was a mouse behind the wall eating the wire to that outlet. As you can see, it caused a fire to go down the main electrical line in the wall. 

Unfortunately, the only way to keep an eye out for this is to walk around your house and check the outlets for any possible melted spots or black soot coming out of them. It is essential to be aware that this is a possibility. 

Dealing with your fire-damaged home in Lubbock, TX can be taxing and tiring, however, it doesn't need to be overwhelming. As a team of professionals with extensive experience in the smoke and fire damage restoration field, SERVPRO's skilled technicians can provide you with the detailed, results-driven services you need to restore your property, “Like it never even happened.” Call us at 806-780-6311.

Does Your Home Have a Fire Escape Plan?

1/18/2020 (Permalink)

Planning a Fire Escape: The Basics

  • There should be two ways to get out of every room, and all members of your household should be aware of them.
  • Add escape ladders to areas or homes above the second floor, especially sleeping areas. Train household members in how to use them and store them near windows.
  • Practice home fire drills periodically (at least twice a year) so that everyone knows how to do one in less than two minutes. The objective of a fire drill is to practice, not to frighten, so a planned drill can be just as effective.
  • Teach younger family members the stop, drop, and roll method for dealing with clothes that have caught fire.
  • Make special arrangements in your plan for infants or anyone with a disability. Assign someone to assist disabled family members in case of an emergency.
  • Install smoke alarms inside and outside of every sleeping area of your home.
  • Find an outside meeting place that’s a safe distance away from your home that everyone can reach after an escape. Make sure everyone is aware of its location.
  • Always choose the safest escape route, meaning the one with least amount of smoke and heat. Practice getting low and traveling beneath smoke when you perform a fire drill.
  • Close doors on the way out during a fire to slow it down and give you more time to safely escape. In situations where fire prevents you from leaving the home, you should practice “sealing yourself in for safety” as part of your fire escape plan. Put as many doors between you and the fire as possible, and cover air vents to prevent smoke from reaching you. Open windows at the top and bottom so fresh air can get in.
  • Under no circumstances should you ever go back inside a burning building. Do not try to retrieve belongings. If someone is still inside, inform the fire department dispatcher when you call. Only a trained firefighter has the skills and equipment needed to perform a rescue.

Dealing with your fire-damaged home in Lubbock, TX can be taxing and tiring, however, it doesn't need to be overwhelming. As a team of professionals with extensive experience in the smoke and fire damage restoration field, SERVPRO's skilled technicians can provide you with the detailed, results-driven services you need to restore your property, “Like it never even happened.” Call us at 806-780-6311.